Cold Calling or Email – 5 Tips to Determine Which One to Use When!

If you don’t think the first method of outreach in the sales process matters, think again. It plays an important role in getting a response or not.

Phone or email?

While there are a few tips that can help you decide, sales reps should know that in the grand scheme of a sales engagement, it has to be phone and email.

When deciding between getting in touch with a prospective customer by phone or sending an email, let the following factors be your guide.

  1. Time and Day of the Week

First, consult a calendar and a clock. Statistically, phone connect rates go up as the day progresses, and as the week progresses. In other words, a person is more likely to answer their phone later in the workday (say post-lunch time) and the workweek (avoid calling on Monday and Tuesday).

But what if a prospective customer doesn’t pick up his/her phone in that timeframe? Leave a voicemail or a SMS.

  1. What do you want?

Before you start typing or pick up the phone, you’ve got to know, what’s your goal here? Would it be to get a meeting with the prospect, get some information, ask for a referral, or just want to say hello? By placing your goals on a scale from aggressive to passive, you should be able to determine whether you should give the prospect a call or send them an email.

  1. What level is your prospect at?

The higher up your prospect is within their organization, you have a higher chance to get a hold of a live person on the phone. Because you are actually speaking with someone, whether an assistant or the CEO, a live conversation will beat out an email. Management level or higher – give them a call. Individuals at this level are usually adapt to talking on the phone and will be more receptive to sales calls as they won’t be intimidated.

  1. Each buyer is unique

Some buyer personas favour a different communication style than others. Their preference depends on multiple factors: Their age, the nature of their job, their industry, and more.

Younger professionals prefer to communicate via email. Individuals in customer facing roles are likely to talk on the phone, seeing that their day to day work requires them to talk to strangers. People who work internally are probably more likely to reply to an email as opposed to picking up the phone.

  1. Deal Momentum

If your prospective customer is unresponsive, noncommittal about your product/service or facing many levels of bureaucracy, it might be faster and easier to pick up the phone. If they pick up the phone, you can immediately present your ask and a receive an answer. If you get their voicemail, leave your message and follow up with an email.

In general, the beginning and the end of each sales engagement should be phone-heavy, since that’s where the strongest asks are: starting a relationship, and closing a deal. In between, sales reps should opt for email as a rule of thumb.

Hope you found the Blog Useful!!

http://www.retweaks.com

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Is Print Media losing touch with the rise of Online Media?

Most small businesses struggle with deciding which kind of marketing to opt for. The main reason: because their budget will only stretch to one or the other, hardly both. Which method of marketing will make the most noise? How do I know if my marketing is working? Who should I trust with my marketing? Should I do it myself? The answers may surprise you.

To make things easier, the use of print ads on newspapers and magazines is a simple example of traditional marketing. Other examples include flyers that are put in mailboxes, commercials both on TV and radio and billboards. On the other hand, when a business invests on building a website, advertising the brand name through different social media such as Facebook, Twitter and YouTube, this kind strategy is called digital marketing.

Benefits of Traditional Marketing

  • You can easily reach your target local audience: For example, a radio ad might play in one location: your city or region. Or mailbox flyers will go to households in a select number of suburbs.
  • The materials can be kept: The audience can have a hard copy of materials of which they can read or browse through over and over again.
  • It’s easy to understand: It can be easily understood by most people because they are already exposed to this kind of strategy.

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Benefits of Digital Marketing

  • You can target a local audience, but also an international one: You can modify a campaign to specific audience demographics, such as gender, location, age and interests. This means your campaign will be more effective.
  • Your audience can choose how they want to receive your content: While one person likes to read a blog post, another person likes to watch a YouTube video. Traditional marketing doesn’t give the audience a choice. Online people get the choice to opt in/out of communications, and often it is relevant because they were the ones searching for it in the first place. Don’t underestimate the power of market segmentation and tailored marketing.
  • Interaction with your audience is possible with the use of social media networks. Traditional marketing methods don’t allow for audience interaction. You can encourage your prospects, clients and followers to take action, visit your website, read about your products and services, rate them buy them and provide feedback.
  • Digital marketing is cost-efficient. Though some invest on paid ads online; however, the cost is still cheaper compared to traditional marketing.
  • Data and results are easily recorded. With Google Analytics and the insights tools offered by most social media channels, you can check on your campaigns at any time. Unlike traditional marketing methods, you can see in real time what is or is not working for your business online and you can adapt very quickly to improve your results.
  • Level playing fieldAny business can compete with any competitor regardless of size with a solid digital marketing strategy. Traditionally a smaller retailer would struggle to match the finesse of the fixtures and fittings of its larger competitors. Online, a crisp well thought out site with a smooth customer journey and fantastic service is king – not size.
  • Real time resultsyou don’t have to wait weeks for a boost to your business like you would have to waiting for a fax or form to be returned. You can see the numbers of visitors to your site and its subscribers increase, peak trading times, conversion rates and much more at the touch of a button.
  • Brand Development: A well maintained website with quality content targeting the needs and adding value to your target audience can provide significant value and lead generation opportunities. The same can be said for utilizing social media channels and personalized email marketing.
  • Viralhow often do your sales flyers get passed around instantly by your customers and prospects? Online, using social media share buttons on your website, email and social media channels enables your message to be shared incredibly quickly.

So which kind of marketing is better?

Well, at ReTweaks we recommend both. Obviously, we are passionate about digital marketing, because we know that it works. But we do use traditional marketing materials, too.

Hope you enjoyed reading the Blog!

http://www.retweaks.com

Reach out us at sales@retweaks.com